This is the story of the purchase of my Jaguar XF-S from Williams Jaguar Manchester.
In theory it should be a simple issue, person reads the advert, sees the car, pays the money and all is good.
In practice, it didn’t go smoothly from the first hours after delivery… and the effort to resolve and treatment of the customer has been shocking.
I am just an ordinary private customer, and largely ‘brand loyal’. This is the 6th Jaguar I have owned. It is the worst vehicle I have ever owned, and the worst ‘buying experience’ I have ever been through.